I m p e r i a l   E x p r e s s

Frequently Asked Questions


What time can i check in and check out?

Feel free to check in from 12:00pm (EAT) which checkout is before 11:00am.

Do you have any CSR Programs?

Community is at the heart of Imperial Express, Kisumu and we’re dedicated to giving back in meaningful ways where we can use our people and resources as an agent for positive change.


We pay it forward whenever we can by making donations to non-profit and support for local fundraisers and initiatives. We love to give back and consider as many requests as possible, however we won’t be able to support them all.


Our community efforts are based on:

  • Foster Youth and Female Development
  • Environmental Sustainability
  • Health & Wellness

Is your cause in one of these categories? If so, then please share information about your organization and request via email [email protected].

*For consideration, please submit your request at least six weeks prior to the event date needed.

What form of payments do you accept?

All payments done on check-in through Mpesa Platform, Credit Cards or Cash. No cheques are acceptable.

Do you provide parking?

Ample street parking is available, for long term parking options, the hotel has access to a nearby parking facility.

Do you provide career opportunities?

Think you have what it takes to be a member of our team? We are always willing to keep your documents in our database. Should a position open up, we will be happy to let you know. Please either drop off a CV and cover letter at our front desk or send all relevant documents to: [email protected].

No answer to your question? Please ask us. 

[email protected]

Tel: +254713 555 365
Tel: +254734 977 377


We are conveniently located within CBD, along Oginga Odinga Road.